A continuously generated panel/community that gives valuable insights based on the correlation of objectives of the research and the fitness of respondents based on their purchase behaviour.
Our Feedback Program
Naivas Kikao
About Naivas Kikao
Feedback helps us grow and serve you better
Naivas core objective is to provide quality products and services; hence continuous customer engagement is needed to stay afloat with the changing customer needs. To derive a deeper understanding of NAIVAS Customers and the retail market, we have been conducting research through different methodologies to capture both Qualitative and Quantitative Data.
Willing customers can join Naivas Kikao and shape their shopping experience by making their voices heard!
Why Naivas Kikao
Truly listening to our customers
We decided to enhance customer engagement by creating a community of Naivas customers willing to participate in various studies and Launched Naivas Kikao. This platform allows Naivas customers to engage directly with us through online or face-to-face surveys.
This ensures that Naivas is continuously updated on customer needs/expectations and, in turn, makes informed decisions toward improving customer experience.
For the supermarket chain, it is not just about providing a platform for retail trade but complementing the lifestyles of those who seek its services.
How To Join Kikao
Let your voice be heard as a customer
Willing customers can join Naivas Kikao and shape their shopping experience by making their voices heard! Customers are expected to sign up via the link provided, which can be direct or scanned using a QR code. Once found eligible for participation, they are sent surveys.
Customers can participate in studies that speak to their interests at a time convenient for them. Customers willing to participate should ensure they are honest and answer all questions as requested based on their actual shopping or consumption behaviour.
What's in it for you?
How do you benefit from being a Kikao member
Participants will be rewarded with a variety of awards based on metrics set by NAIVAS. We will send the reward either by phone or email. The gifts are not limited to;
Join Kikao
Be part of the Naivas feedback community
Customers are expected to sign up via the link provided, which can be direct or scanned using a QR code. Once found eligible for participation, they are sent surveys.