Our Head Office is located at Sameer Industrial Park along Road C Off Enterprise Road. You can also follow this map: https://goo.gl/maps/QuxsFgKUxq8bvSCo7
All you need to do is visit any of our branches countrywide with just your original ID and you shall be registered and issued one immediately.
To check your points kindly check the very bottom of your latest purchase receipt or visit the customer care desk of any of our branches with your original ID and they shall advise you on the number of points you have accumulated so far.
Every point is worth Kshs. 1.0
You can access this service via our online portal https://naivas.online/ which allows you to swiftly create an account and start enjoying the services.
Online shopping allows you to receive notifications at every stage of your order fulfilment via email.
You can request an exchange, or a return of a particular item ordered online. More terms and conditions are in our online shopping portal https://naivas.online/content/returns